Delivery & Service Provision

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1. Digital service activation

Access to the managed service and software licenses is provisioned electronically. Once your payment is confirmed, your account and workspace are activated automatically — typically within a few minutes and no later than 24 hours. Activation details are sent to the email address on your account.

2. Hardware shipping

Physical sync-server appliances (Mac Mini Server and 1U Rack Server) ship to the European Union, the United Kingdom, and Ukraine. Orders are dispatched via a tracked courier service (DHL or an equivalent carrier). Estimated delivery time is 5–10 business days from dispatch, depending on destination and customs. A tracking number is emailed to you as soon as your order ships.

3. Managed service level (SLA)

For the fully managed plan we target 99.9% monthly uptime. Support requests are answered within one business day; priority incidents affecting service availability are addressed as soon as reasonably possible, around the clock. Planned maintenance is announced in advance and scheduled to minimise disruption.

4. Force majeure

We are not liable for delays or failures in delivery or service provision caused by events beyond our reasonable control, including but not limited to natural disasters, war, acts of terrorism, labour disputes, carrier delays, power or network outages, or actions of government authorities.

5. Contact

For questions about delivery or service provisioning, contact support@lightup.cloud.